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B
BDWSW
Participant
April 15, 2023
Question

Premiere Rush Crash Keeps Crashing

  • April 15, 2023
  • 2 replies
  • 11126 views

I had a brand new iPad, and the latest update of Premiere Rush. THE APP KEEPS CRASHING. I don't know how to access crash reports on my iPad, and it doesn't even prompt me to send a crash report. It just closes the app after I use the cut/scissor tool thing and takes me back to my Home Screen. I've scoured this forum, and tried everything I could other than deleting the app and redownloading it because I'm afraid of losing my work and I've already had to start a project all over because of issues.

This app worked beautifully about a month ago, but has been a pain in the butt for the last 3 weeks or so.

PLEASE HELP AND FIX THE BUGS

    2 replies

    G
    GIRO
    Participating Frequently
    January 30, 2024

    This nonsense have been going on for far too long. Useless at this point while Im paying subscription. My bank acc has no issues nor bugs when they charge me, so, fix this asap. 😤 its 2024 and rhe same thing keeps happening accross all systems, Apple and Android.

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      January 30, 2024

      Hi @GIRO,

      Have you updated Rush lately? There is a bug fix there that may help if you have not done so. I hope the advice helps.

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
      A
      ammiew63471760
      Participant
      February 28, 2024

      Hey Kevin! My app is up to date and I'm getting crashes every time I open the app. I can work on something for about thirty seconds and it closes. I'm on an iPhone 15 pro max. 

        anissa_thompson
        Community Expert
        anissa_thompsonCommunity Expert
        Community Expert
        April 15, 2023

        Hey there... 

        This has done the trick for me when it stalls out: 

        1. Close any open projects, and sign out of Rush and Creative Cloud on EVERY device that uses your account.
        2. RESTART YOUR DEVICE(S), and make sure you don't have any memory-intensive ("RAM-hogging") apps running while you're starting up (I never run Photoshop, Illustrator, or Microsoft Office apps while working on videos).
        3. Confirm that you have a solid, consistent internet connection.
        4. Sign back into your Creative Cloud Desktop/Device App - if there are apps to be updated, run the updates first.
        5. Look for/open your project, and BE SURE TO WAIT for it to FULLY SYNC. Then try editing and/or exporting, and you should be good to go...

         

        But just in case IF NEEDED:

          • double-check that any Adobe Fonts you may be using are activated and connected
          • re-add any missing assets to the project bin
          • Last Resort: DUPLICATE the project and try working from the fresh copy
          • Last-Last Resort: Try looking for/opening projects from Adobe Premiere Rush on another device, or Rush BETA (available in the Beta section of the CC Desktop app)

         

        Hope this helps! Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating!Anissa • @anissat
        B
        binkbs01
        Participant
        April 26, 2023

        What if it keeps happening when I'm working on a project saved locally? I was having this odd previously on a project that was being saved to Creative Cloud but, even when I had good service and waited for it to sync/load fully, it constantly crashes or freezes. And when I open it it has numerous missing items and I practically have to start over.

         

        All other programs on my iPad are closed. 

        My iPad is Wi-Fi only and I hotspot from my phone with 5g full service.

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