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Question

Premiere Rush Crash Keeps Crashing

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I had a brand new iPad, and the latest update of Premiere Rush. THE APP KEEPS CRASHING. I don't know how to access crash reports on my iPad, and it doesn't even prompt me to send a crash report. It just closes the app after I use the cut/scissor tool thing and takes me back to my Home Screen. I've scoured this forum, and tried everything I could other than deleting the app and redownloading it because I'm afraid of losing my work and I've already had to start a project all over because of issues.

This app worked beautifully about a month ago, but has been a pain in the butt for the last 3 weeks or so.

PLEASE HELP AND FIX THE BUGS

G

GIRO

Participating Frequently

This nonsense have been going on for far too long. Useless at this point while Im paying subscription. My bank acc has no issues nor bugs when they charge me, so, fix this asap. 😤 its 2024 and rhe same thing keeps happening accross all systems, Apple and Android.

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Kevin J. Monahan Jr.

Legend

Hi @GIRO,

Have you updated Rush lately? There is a bug fix there that may help if you have not done so. I hope the advice helps.

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

A

ammiew63471760

Participant

Hey Kevin! My app is up to date and I'm getting crashes every time I open the app. I can work on something for about thirty seconds and it closes. I'm on an iPhone 15 pro max.

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anissa_thompson

Community Expert

Hey there...

This has done the trick for me when it stalls out: 

Close any open projects, and sign out of Rush and Creative Cloud on EVERY device that uses your account.
RESTART YOUR DEVICE(S), and make sure you don't have any memory-intensive ("RAM-hogging") apps running while you're starting up (I never run Photoshop, Illustrator, or Microsoft Office apps while working on videos).
Confirm that you have a solid, consistent internet connection.
Sign back into your Creative Cloud Desktop/Device App - if there are apps to be updated, run the updates first.
Look for/open your project, and BE SURE TO WAIT for it to FULLY SYNC. Then try editing and/or exporting, and you should be good to go...

But just in case IF NEEDED:

double-check that any Adobe Fonts you may be using are activated and connected

re-add any missing assets to the project bin

Last Resort: DUPLICATE the project and try working from the fresh copy

Last-Last Resort: Try looking for/opening projects from Adobe Premiere Rush on another device, or Rush BETA (available in the Beta section of the CC Desktop app)

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Hope this helps! Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating!Anissa • @anissat

B

binkbs01

Participant

What if it keeps happening when I'm working on a project saved locally? I was having this odd previously on a project that was being saved to Creative Cloud but, even when I had good service and waited for it to sync/load fully, it constantly crashes or freezes. And when I open it it has numerous missing items and I practically have to start over.

All other programs on my iPad are closed.

My iPad is Wi-Fi only and I hotspot from my phone with 5g full service.

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