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Participant
December 18, 2023
Question

Premiere Rush Crashed- lost 3 days of work despite saving daily?

  • December 18, 2023
  • 1 reply
  • 154 views

Newbie here.   Was working on an hour long webinar for the past few days.  Each night I was rendering and saving a document just in case it crashed.   Saving on my laptop hard drive- using Windows 10.

 

Finished and couldn't export.  Kept giving me keyframe errors.  My cloud files are empty- no autosaved versions, despite having the cloud turned on.  

I have a December 8th file- that's it.  but if I redo the editing, I am afraid the same issue will recur.  

Where could these documents that I thought I'd been saving go to?

 

I tried deleting my media cache as the system memory was another error that popped up.  but I don't know where to go to from here.

This topic has been closed for replies.

1 reply

Kevin J. Monahan Jr.
Community Manager
Community Manager
December 23, 2023

Hi @Kanna33164535kjml,

Thanks for the message. You may want to remove any effects where the keyframe errors are appearing. Does that allow you to export? If that doesn't work, this sounds like an issue Adobe Support can assist you with: https://helpx.adobe.com/contact.html. Ask for the video queue. They're available M-F 7AM-7PM PST. Let us know what they say.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio