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brownsugar7210
Participant
June 14, 2020
Question

Premiere Rush crashes On MAC

  • June 14, 2020
  • 1 reply
  • 753 views

I am beyond disappointed and frustrated. The program keeps crashing, when it does work it's jittery and slow. I have missing files continuously after recreating the project 3 times. 
I have received an error message that it's having issues saving the project as well as syncing to the cloud. 

If I try to access the project on my iPhone (view only) I'll receive an error message on the desktop version that it was modified and I should save a copy or it will be overwritten. Sometimes it allows the save sometimes it just won't open. When it does open files are usually missing.  It's been over a week now and nothing has changed.  I've rolled back to an older version and no change. 

I'm using Mac OS Catalina 10.15.5

Anyone with any resolution to share??

Thanks in advance xx

    This topic has been closed for replies.

    1 reply

    cmgap
    Community Expert
    cmgapCommunity Expert
    Community Expert
    June 17, 2020

    Is this happening with all video projects or just one project? I'm wondering if there is a sync  issue with a set of assets that relate to this project. Can you try a new project with different assets to see if you can recreate these issues?

    B
    brownsugar7210Author
    Participant
    July 2, 2020

    Thanks for reaching out.  I finally completed that initial project yesterday. It only took almost a month. So frustrating. I started a new one this morning. I'm an hour in and cannot get pass importing my first clip.  I get the red boxes and the computer froze multiple times.  The support messenger desk have no clue.  I keep explaining the case and issue over and over. Trying the same steps to no avail.  Any suggestion would be appreciated.  Thanks again xx

    cmgap
    Community Expert
    cmgapCommunity Expert
    Community Expert
    July 2, 2020

    Have you updated your Creative Cloud Manager? Do you have updates pending?

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