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Participant
Mar 20, 2024 5:45 PM UTC
Answered

Premiere Rush crashes on startup

We have been trying to troubleshoot an issue with Premiere Rush on a iMac where it crashes shortly after launch.

 

Once main window loads, the time we have on the app ranges anywhere between 5-10 seconds before the app crashes. Sometimes we can click on a photo, but sometimes the photos don't even load.

 

The Adobe app states that itself is up to date as well as Premiere Rush. We tried to roll it back to the previous version, but the issue persisted.

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Kevin J. Monahan Jr.
Kevin J. Monahan Jr.Correct answer
Legend
Mar 21, 2024 6:29 AM UTC

Hello @Aleks361036090vzn,

Thanks for the message. Could the community get more info about your system and media? https://community.adobe.com/t5/premiere-pro-discussions/faq-what-information-should-i-provide-when-asking-a-question-on-this-forum/td-p/3929027. I hope we can help you.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

1 reply

Kevin J. Monahan Jr.
Kevin J. Monahan Jr.Correct answer
Legend
Mar 21, 2024 6:29 AM UTC

Hello @Aleks361036090vzn,

Thanks for the message. Could the community get more info about your system and media? https://community.adobe.com/t5/premiere-pro-discussions/faq-what-information-should-i-provide-when-asking-a-question-on-this-forum/td-p/3929027. I hope we can help you.

 

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio