Participant

Question

Premiere rush crashing and lag on iphone 15 pro max iOS 17.1.2

Forum|Forum|2 years ago
January 11, 2024
15 replies
6758 views

Hello,

I've been experiencing significant issues with Adobe Premiere Rush on my mobile device, specifically the iPhone 15 Pro Max, running iOS 17.1.2, with the latest Rush app update installed.

The problems I'm encountering include severe lag, frequent freezes, and continuous crashes. These issues persist even when working with relatively small file sizes, making it challenging to use the app effectively.

Has anyone else faced similar issues on the same device and software configuration? If so, have you found any solutions or workarounds?

Thank you in advance.

A

AdamJBarnett

Participant

I am unable to complete a project on the app now. iPhone 15 pro max with less than 1/4 of the 1tb of space used. Rush needs to be updated to work with the recent iPhone updates. It isn't saving my progress and then it's freezing and crashing, making me lose almost everything! This is the main app I use for my freaking day job. Adobe is going to get me fired. It's ridiculous that this isn't being addressed! They have a new app that is in beta, but it can't separate the audio and edit it seperatly, nor does it have layers set up like premier. So, it is still lacking even though it has features that Rush doesn't have. They should have just focused on Rush and added the new features to it. Now I'm stuck in between and can't really use either app. Adobe, please listen to us and address this massive gap in your services ASAP!

Kevin-Monahan

Community Manager

Sorry you're having trouble, @AdamJBarnett. I'm Kevin, from Adobe Support. I am a moderator here.

There have been troubles with some of the various formats the newer iPhones use. They are sometimes incompatible with Rush. You may want to switch off spatial audio, HDR, or cinematic video and try once more. As a fellow Rush user, I use an older iPhone and can edit and export without any issues, so it's probably a format problem, I imagine.

The Rush team does not regularly read this user-to-user forum so they probably will not be able to answer you directly. I will do my best to help you if I can. Sorry about that.

Thanks.
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

S

satisfied_discoverer7426

Participant

Had to check the comments. I thought I was the only one having this same exact issue

M

Martina33365794zj1q

Participant

Unfortunately same here. I NEVER had ANY app crushing before on any of my iphones..... Rush is useless as such.

Kevin-Monahan

Community Manager

Hi @Martina33365794zj1q,

What kind of footage are you shooting with the iPhone? Is it HDR, HEVC, or cinematic mode? Some formats aren't supported. Check out your camera settings on the iPhone and let us know. I hope we can help!

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

A

alia32912731fxgz

Participant

I have also been experiencing significant bugs with rush in my iphone 15 and on my ipad. I have been using this product for years and then all of a sudden about 4 months ago it started crashing and freezing intermittently. Now the app is completely unusable to me and crashes 100% of the time. If I change the speed on a video loaded into the file, it seems to exacerbate the problem. I have signed in and out, uninstalled and reinstalled on both devices without any resolution. I depend on this app for my business and having to use the desktop version is a huge inconvenience. I have resulted to having to buy a new video editing software which is ridiculous considering the amount that creative cloud costs per month. 4 months is the longest I have ever seen a program of this caliber not get resolved. Is there reimbursement for services not rendered available?

Kevin-Monahan

Community Manager

Hi @alia32912731fxgz,

I read about your problem. It sounds like you've tried a lot of troubleshooting, but nothing has worked. Sorry for the frustration. My advice, if you have not already tried it, is that you have installed the most current version of Rush [2.10 (1)] and the most current version of iOS.

I have also asked an engineer to solve this issue for those still experiencing issues, even with the new version of Rush and iOS. I cannot reproduce this issue at all on my older iPhone. I hope the team or the community can offer assistance in solving this problem. Take care.

Thanks,

Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

R

ryan36012254li1s

Participant

Hey Kevin, I am also having issues. Bought a brand new iPad 10 air and only been using premier rush for less than a week. As of today I am unable to use the app without it crashing nearly every 2 minutes. I even dropped storage down half way to what it was before. Updated iPad, restarted, offloaded the app, etc. nothing seems to work. Still constantly crashing on me.

Sylvain1919

Participating Frequently

I am having the same issue as well with iphone 14 pro IOS 17.2.1

Kevin-Monahan

Community Manager

Which version of Rush, @Sylvain1919?

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

Sylvain1919

Participating Frequently

version 2.10(1)

P

Pcladie

Participant

I am having a similar problem only I get an error regardless of what I try to do. I cannot import, export or view projects. When trying to load photos or videos if it doesn't crash completely I get an unsupported file type message. So frustrating and reading through this post and seeing how many ways one person can apologize for horrible service makes me really wonder why Adobe doesn't just admit that something went wrong and we are trying to fix it so hey, stop wasting your time looking for a work around. We will update everyone as soon as we figure it out. Truth matters.

P

Pcladie

Participant

I realize that I didn't list my devices. I have an iPhone 15, iPad Pro, and an IPhone 12 Pro. The IPhone 12 worked until I updated the app a couple of days ago thinking that it should be okay since they can't seem to recreate the problem. Ha. I smell snake oil.

Kevin-Monahan

Community Manager

Hello, @Pcladie,

Thanks for the notes. Which version of Rush are you running? Which version of iOS? What is the format of the photos? What is the format of the video files? I hope we can help you figure this out.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

J

John354029056pg7

Participant

It is still occurring on iPhone 15 (iOS 17.3.1) and I'm paying for Premium. This is Rush version 2.10 (1). Product Team needs to do better. This should literally be a P1 incident for how many customers are seeing this. A simple video edit crashes and even with the project saved some items in the timeline are not saved. Today it caused the audio of my videos in the timeline to not work at all. Made sure everything was not mistakenly muted. Tried closing the app entirely and the usual generic IT 101 steps.

Kevin-Monahan

Community Manager

Hey @John354029056pg7,

I read your note. I heard that the update to iOS and Rush is still not working for you. That's no good. Are you testing on a new project or an existing one? If you have not tried a new project yet, that is something you can try. I apologize that our user-to-user forum was unable to assist you on this issue.

You can contact us at Adobe support directly: https://helpx.adobe.com/contact.html. Look for the chat pod in the lower-right corner. Connect with a live agent and request to be connected with the "video queue." That is my team and they can help you one-on-one. If they do not solve your problem, ask for your case to be escalated.

I will also let the developers know of your case. So far, we have heard that the recent bug fix in 2.10 (1) is working for editors like you. Editors that have the very same hardware, software, and version of iOS. I will continue to investigate this issue and I will report any findings I have immediately.

I'm sorry for the frustration on this issue. I hope we can find a resolution for you soon.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

R

Reymund33719189gujm

Participant

Hi , is there any update on why the app is crashing on iPhone 15 promax? It's been more than a month that the app has been crashing.
Appreciate the help and support!

Kevin-Monahan

Community Manager

Hi @Reymund33719189gujm,

Sorry about that. Which version of Rush are you running? What is your version of iOS?

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

K

Kaya35280236xj48

Participant

I have the same problem with my iPhone 15 pro. What is fustrating is that I paid money for this. And it's been two months. I have to used the iMovie app that came with iPhone which is free but doesn't have all the tools.

H

Hart’s35218087aihz

Participant

I am still having the same problems with crashes. I can't work on any of my projects. I am having to purchase other editing software and I'm about done with rush. I hate to be that way but this is ridiculous.

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