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M
Maravidenak
Participant
September 1, 2020
Question

Premiere Rush does not work - start page ends up in endless loading

  • September 1, 2020
  • 1 reply
  • 192 views

Premiere Rush Version 1.5.25

MacBook Air 13 - OS Catalina 10.15.3

 

Steps to reproduce:

- start Premiere Rush

- start page opens - ends up in an endless loading

- nothing happens

 

I tried to restart premiere pro, restart my mac, re-connect to WIFI - nothing helped! And I cannot open premiere rush out from an file.

It still works on my iPAD.

 

Thanks

Mara

This topic has been closed for replies.

1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
September 1, 2020

Hi Mara!

Sorry about the trouble. We can try a few things that may help you:

Method 1
  1. Launch Task Manager/Activity Monitor
  2. Kill all the Creative Cloud related processes
Method 2
  1. Close Rush
  2. Sign out of Creative Cloud
  3. Delete preferences from the Documents folder
  4. Restart your computer
  5. Sign in to Creative Cloud
  6. Launch Rush

 

Let us know how it goes.

 

Thanks,

Kartika

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