Participating Frequently

Answered

Premiere Rush error when opening.

Forum|Forum|4 years ago
June 17, 2021
4 replies
3824 views

When some of the users start Adobe Premier Rush , they get error "You do not have access to the Adobe Team Projects Service". It then does not allow users to create any project and sometimes just become non-responsive.

It started doing this recently. Has anyone come across this error.

Error or problem

Correct answer petergaraway

Hi @Durgesh5FA1

We made a change on our end that we believe should resolve this issue. If the error persists, try signing out and back into Rush.

It would be great if you can let us know if the issue is not resolved or fixed.

Thank you,

Peter

petergarawayCorrect answer

Adobe Employee

Hi @Durgesh5FA1

We made a change on our end that we believe should resolve this issue. If the error persists, try signing out and back into Rush.

It would be great if you can let us know if the issue is not resolved or fixed.

Thank you,

Peter

D

Durgesh5FA1Author

Participating Frequently

Hi Peter,

Thats great!.

I checked on one the accounts and it seems to be working now.

Thank you very much for resolving the issue.

Durgesh

petergaraway

Adobe Employee

A few follow-up questions-

Is this issue still happening today?

Can you create local-only projects (non-sync)?

Thank you,

Peter

D

Durgesh5FA1Author

Participating Frequently

Hi Peter,

Thank you for getting back. I tried today but gives same error. The menu to create a New project is greyed out. please see the attached screenshots.

Please let us know if you need more information.

Thank you

Durgesh

petergaraway

Adobe Employee

Thanks for the quick response. Can you please provide one or a few of the email addresses connected to the Adobe ID impacted by this issue? We want to see if there is something specific to their account.

Thanks again!

Peter

petergaraway

Adobe Employee

Hello,

You mentioned "some of the users" - Do you work with a school or a business? Do these users have free Adobe accounts or a subscription?

Thanks!

Peter

D

Durgesh5FA1Author

Participating Frequently

Hi Peter,

Yes it is for schools and we have Adobe for Enterprise subscription. It was working fine until Tuesday this week.

petergaraway

Adobe Employee

Thanks for the response. I'm talking with the team now. I hope to have a solution soon. I'll follow up with more details as soon as I can.

Best,

Peter

Kartika Rawat

Community Manager

Hi Durgesh!

We're sorry about the trouble. Could you share the following information?

Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
Which device are you using?

Let us know.

Thanks,

Kartika

D

Durgesh5FA1Author

Participating Frequently

Hi Kartika,

We are using Adobe Premiere Rush as part of Creative Cloud Suite version is 1.5.62. We are using Windows 10, MacOS devices.

It feels like associated with some Creative Cloud accounts becuase if we logout of the creative cloud desktop app on the same device and login with another account which has no issues it works fine.

We have Adobe for Enterprise and its is for schools.

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