premiere rush freezing on Loading ImporterQuickTime.prm 2022

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its freezes when laoding up the app on loading impoerterqixktime.prm.

not sure what to so any suggestions?

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douwe27615045myie

Participating Frequently

See if you have mapped network drives, especially ones that are not (or no longer) reachable

Remove them. (terminal --> net use X: /delete (X: is the drive letter of the mapped network drive)

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MIKE27648545yo7d

Participant

Wha..? lol

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caroline_edits

Community Manager

Hi Brennen – Have you tried holding down CTRL+ALT+SHIFT (PC) or Command+OPT+SHIFT (Mac) while launching the app? Keep holding the keys down until a window appears asking if you want to reset the app. Say yes!

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Brennen66Author

Participant

It did reset but gets stuck on the same thing again

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