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Oli123
Participant
May 20, 2024 8:29 PM UTC
Answered

Premiere Rush keeps crashing

I have used Premire Rush on my iPhone 11 Pro for a few weeks but now it won't work! Every time I open the app it closes. Sometimes the app will stay open for a few seconds but when I try to open a project it closes again! It is very frustrating that I can't finish my project. I have tried signing in and out of Premiere Rush, deleting the app, and updating it but nothing seems the fix the problem. Please help! 

    Oli123Correct answer
    Participant
    May 21, 2024 2:20 AM UTC

    Can you try a test with HD video instead of 4K?


    I opened the app again and now everything is back to normal! It is working great and everything seems to be back in order. Both 4k and HD video are working in the app. Thank you for all of your help!

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    15 replies

    Hussain38985813z7sp
    Participant
    Aug 4, 2024 2:45 PM UTC

    What the hell just happen? How did it get back to normal? I'm furious cuz it happened to me twice and yet the app is NOT WORKING!!! I'm using iPhone 13, please HELP before I lose my mind!!!

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    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    Aug 6, 2024 5:14 PM UTC

    Hi @Hussain38985813z7sp,

    It may be related to the latest version of iOS. I will alert the team.

     

    Thanks,
    Kevin

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    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Hussain38985813z7sp
    Participant
    Aug 6, 2024 5:17 PM UTC

    Hi Mr Monahan. Actually even before I update my iOS, which I just did yesterday, the same problem happened to me twice, before it happened for the 3rd time after updating iOS yesterday!

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    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    May 20, 2024 11:26 PM UTC

    Hi @Oli123,

    Which version of Rush is installed? Have you updated iOS? What footage are you editing? Is it from the phone? Is it HD or 4K? Please let us know. I hope the community can assist.

     

    Take Care,

    Kevin

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    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Oli123Author
    Participant
    May 20, 2024 11:36 PM UTC
    • My version of Rush is 2.10(1). My iOS is fully updated and I shoot video in 4k. I hope that helps!
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      Kevin J. Monahan Jr.
      Kevin J. Monahan Jr.
      Legend
      May 21, 2024 12:47 AM UTC

      HI @Oli123,

      Thanks for writing back. Is the Camera Setting for Format in "Most Compatible" mode? Try a test and let me know how it works.

      Thanks,
      Kevin

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      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      May 20, 2024 10:38 PM UTC

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



      <"moved from using the community">
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      Oli123Author
      Participant
      May 20, 2024 11:07 PM UTC
      Thank you for the information! I am very new to the Adobe community and I
      appreciate your help.
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