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Question

Premiere Rush keeps crashing

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Hey, so I edited a video with Premiere Rush on my iPad Pro and first of all, it keeps telling me that Ibjabe no internet connection even though I definitely do. But that means, I can't just log in on my PC to get the video at least. Secondly Premiere Rush keept crashing while I was editing and now I can't even export the video to my gallery... super frustrating

C

Casi0101

Participant

Adobe is having some serious problems with Premier. It is crashing every time I open it so this is not limited to one person.

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Kevin J. Monahan Jr.

Legend

Hi @Casi0101,

Sorry about your crashing issue with Premiere Pro. However, this is the Rush forum. Are you having trouble with Rush too? Let us know.

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

C

Casi0101

Participant

It is Premier Rush video editing. It has been crashing all day so it is unusable. I tried uninstalling and reinstalling the app and that didn't work. It just crashes.

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Kevin J. Monahan Jr.

Legend

Hi @wtrmlnlvr,

I read your message. Welcome to the community. It sounds like you are having some issues with your newer iPhone and Rush. I hope to help you fix these issues.

You can ignore the internet warning, as the internet is no longer needed for Rush since sync with Creative Cloud was removed back in February.

Rush has not been updated for the newer iPhones, so you can make a few adjustments to make things work better. For example, you can disable "Spatial Audio" so that your clips can be imported properly. This setting disrupts a smooth workflow.

Please try again with new clips and see if it works better. You can transcode existing clips in Media Encoder or the freeware Shutter Encoder.

Sorry for the hassle. I hope the advice helps.

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

wtrmlnlvrAuthor

Participant

Hey Kevin,

thanks for the quick reply!

Where can I find the "spatial audio" setting? Is it a Rush/ Adobe setting or my own device's?

And is that a problem even though I have all the clips muted with a track just running over them?

Thank you for the help!

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Kevin J. Monahan Jr.

Legend

Hey @wtrmlnlvr,

It's in your iPhone or iPad's camera settings. Let me know if you need more help with that.

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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