Participating Frequently

Question

Premiere Rush keeps crashing, running slowly and black screen in video editting/ preview window.

Forum|Forum|1 year ago
November 14, 2024
3 replies
493 views

On the 9th of November Premiere Rush was working fine on my laptop. On the 13th November Premiere Rush started running very slowly, crashing and now videos have stopped playing in the video editting/ preview window- I see only a black screen.

I have cleared the cache, checked the graphics driver and windows have installed the latest updates. I deleted a number of projects incase there was an issue with space but I am not seeing any improvement. The program has become unusable which is a pain as I have several projects to work on.

Has there been an update to Premiere Rush that is causing issues?

A

authentic_wanderer8704Author

Participating Frequently

After my Rush caused my computer to crash twice and twice completely lost the project I was working on I've finally snapped and cancelled my subscription.

Extensive and repeated troubleshooting didn't work and I'm not going to continue to pay for a product that just doesn't work

Kevin J. Monahan Jr.

Community Manager

That does sound frustrating. Repeated crashing shouldn't happen and doesn't happen on my computer. Can you tell us more about the computer you are using? What kind of CPU, GPU, RAM, and HDs are you using? What kind of footage is it? Once I have that info, I might be able to offer you advice. I hope I can help you.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Kevin J. Monahan Jr.

Community Manager

Hello @authentic_wanderer8704,

I read about your issues. Have you tried any troubleshooting steps, like resetting preferences or deleting the media cache? Let me know. Please also tell me if you need help with those operations. I hope we can help you.

Cheers,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

A

authentic_wanderer8704Author

Participating Frequently

I tried all the troubleshooting actions that I could find in other threads. I am not sure what you mean by resetting preferences though

Kevin J. Monahan Jr.

Community Manager

Press Alt/Option at launch. That will allow a reset of the preferences. You can also delete all the media cache in Prefernces/Settings from the Home screen. Let me know if that helps.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

A

authentic_wanderer8704Author

Participating Frequently

So last night I continued working on my project on Premiere Rush. It crashed a few times but was working well enough that I made decent amount of progress. Rush crashed again and when I restarted the program my project had completely disappeared- 15+ hours of work lost!! Is there anyway to retrieve the project?

I'm at the end of my tether with Rush and will start looking at other free software instead- it can't be worse than this!!

S

Stefanie5E50

Participant

I also began to have this problem starting in November 2024. The program continually crashes upon opening and my entire project has disappeared now TWICE, after I re-did the entire thing. Have you found a solution or did you get your project back? I spent almost 3 hours on the phone with Adobe support, and they couldn't get my project back. Their solution was to start using Premier Pro, which is way more complicated that my video editing knowledge allows for, which is way I used Rush...

Kevin J. Monahan Jr.

Community Manager

Hey @Stefanie5E50,

Are you on desktop or Android? or iOS? Please let the community help with more info. I hope we can help you.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded