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Participant
Feb 23, 2024 10:08 AM UTC
Answered

Premiere Rush - media is offline

Does anybody know why I have lost all of my film images in Premiere Rush?

The graphics I've added are still there but the edited film footage is just red and has an exclamation mark on it. I haven't moved my film files on my computer so I'm a bit baffled.

 

Hope someone can help.

 

Thanks

 

Mod note: Title changed slightly

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Kevin J. Monahan Jr.
Kevin J. Monahan Jr.Correct answer
Legend
Feb 23, 2024 6:46 PM UTC

Hi @Asist,

I read your note. It looks like the media is disconnected from the clips in your Timeline. Can you try choosing "Find & Connect" to relink the files? To reach that function, tap the clip on mobile or right-click the clip in the Timeline. Likely, you were working with the proxies in Creative Cloud, which is no longer functioning. Sorry for the frustration. I hope the advice helps.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

5 replies

Kevin J. Monahan Jr.
Kevin J. Monahan Jr.Correct answer
Legend
Feb 23, 2024 6:46 PM UTC

Hi @Asist,

I read your note. It looks like the media is disconnected from the clips in your Timeline. Can you try choosing "Find & Connect" to relink the files? To reach that function, tap the clip on mobile or right-click the clip in the Timeline. Likely, you were working with the proxies in Creative Cloud, which is no longer functioning. Sorry for the frustration. I hope the advice helps.

 

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
AsistAuthor
Participant
Feb 26, 2024 8:49 AM UTC

Hi,

 

Thanks Kevin, that's worked. 

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Kevin J. Monahan Jr.
Legend
Feb 26, 2024 6:49 PM UTC

Thanks for letting me know, @Asist.

Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
jane-e
Community Expert
Community Expert
Feb 23, 2024 11:28 AM UTC

@Asist 

 

I've moved your post from Creative Cloud Desktop to Premiere Rush for you.

 

Jane

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AsistAuthor
Participant
Feb 26, 2024 8:49 AM UTC

Thank you

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