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Participant
February 23, 2024
Answered

Premiere Rush - media is offline

  • February 23, 2024
  • 2 replies
  • 626 views

Does anybody know why I have lost all of my film images in Premiere Rush?

The graphics I've added are still there but the edited film footage is just red and has an exclamation mark on it. I haven't moved my film files on my computer so I'm a bit baffled.

 

Hope someone can help.

 

Thanks

 

Mod note: Title changed slightly

This topic has been closed for replies.
Correct answer Kevin-Monahan

Hi @Asist,

I read your note. It looks like the media is disconnected from the clips in your Timeline. Can you try choosing "Find & Connect" to relink the files? To reach that function, tap the clip on mobile or right-click the clip in the Timeline. Likely, you were working with the proxies in Creative Cloud, which is no longer functioning. Sorry for the frustration. I hope the advice helps.

 

Thanks,
Kevin

2 replies

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity ManagerCorrect answer
Community Manager
February 23, 2024

Hi @Asist,

I read your note. It looks like the media is disconnected from the clips in your Timeline. Can you try choosing "Find & Connect" to relink the files? To reach that function, tap the clip on mobile or right-click the clip in the Timeline. Likely, you were working with the proxies in Creative Cloud, which is no longer functioning. Sorry for the frustration. I hope the advice helps.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
AsistAuthor
Participant
February 26, 2024

Hi,

 

Thanks Kevin, that's worked. 

Kevin-Monahan
Community Manager
Community Manager
February 26, 2024

Thanks for letting me know, @Asist.

Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
jane-e
Community Expert
Community Expert
February 23, 2024

@Asist 

 

I've moved your post from Creative Cloud Desktop to Premiere Rush for you.

 

Jane

AsistAuthor
Participant
February 26, 2024

Thank you