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Gitta25667000h0fc
Participant
Aug 16, 2022 7:02 AM UTC
Question

Premiere Rush - not responding

Hi all,

 

I am having trouble with exporting a video i created in premiere rush. Whenever I want to 'share' the video, it keeps freezing and the issue is 'not responding'. I have tried multiple ways to prevent this, but the result is always the same. 

 

When I started with the video, I could save it. But now when it is finished I cannot. 

 

Does anyone has a solution to this problem? Please let me know! 

 

Thanks for your help. 

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    7 replies

    peter26894573pugn
    Participant
    Nov 1, 2022 2:12 AM UTC

    Every thread I read they ask for the computer and video format. Never give a solution lol. I've read so many of these threads now.

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      David5C68
      Known Participant
      Dec 3, 2022 5:37 PM UTC

      where are solutions to this? I cant use the software

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      catfitz
      Participant
      Dec 4, 2022 10:42 PM UTC

      No, I don't have a solution other than to use a completly different program, I don't use Rush now, I use Movavi now.

      Never got a solution to my problem. I suspect that this program is actually designed to use on mobile devices only and they don't problem shoot for those using desktop devices. They just try and push Premier Pro, I don't do enough video editing to justify the monthly cost of Premier Pro.

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      catfitz
      Participant
      Aug 18, 2022 11:47 PM UTC

      Hi,

      I'm having the same or very similar problem! I've finished editing a video and have gone to share, to export it to my computer it freezes as I try to type a file name in then crashes my PC. Very frustrating. It has done this several times in a row. I have updated Rush and it is still happening. If I could open the file in a different program so I could save it as an MP4 I would. I see this seem to be a very common occurance in the community support, How can I fix this?

       

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      Kartika Rawat
      Community Manager
      Kartika RawatCommunity Manager
      Community Manager
      Aug 17, 2022 1:19 PM UTC

      Hi there!

      Sorry about the issue. Which device are you using for Premiere Rush? What type of media files are you editing (codec/ format, frame rate, frame size)?

      Let us know.

      Thanks,

      Kartika

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        Gitta25667000h0fcAuthor
        Participant
        Aug 18, 2022 9:17 AM UTC

        Hi Kartika,

        I am using a HP windows laptop. The files are mp4, filmed with a photocamera. No idea which frame rate, it are like 10-13 videos placed after eachother. The size is normal i would say. Nothing special, no big data. But the problem is the same everytime. I updated my laptop and all the Adobe programs. 

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