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Sunny_Daisy2691
Participant
January 25, 2025
Answered

premiere rush plante

  • January 25, 2025
  • 2 replies
  • 196 views

bonjour je reviens d’un voyage de 3 semaines durant lequel j'ai fais un film souvenir à l'aide de Première Rush. 

'Problème : depuis plusieurs jours impossible de lancer l'application qui plante dès que je l'ouvre donc impossible de finir mon film ni même de le récupérer. J'ai tenté de me déconnecter et me reconnecter : résultat : mon film a disparu. Ce sont des heures de boulot que j'ai passé dessus, que faire ? Merci  

    Correct answer Kevin-Monahan

    Hi @Sunny_Daisy2691,

    Perhaps you shot the video with "spatial audio" switched on in Camera Settings. That is not supported. You can trancode the footage using Shutter Encoder on the desktop and upload it back to the phone. It would probably work then. You can try a test and see if Rush works with the audio setting swtiched off. Try it and report back.

     

    Thanks,
    Kevin

     

    2 replies

    S
    Sunny_Daisy2691Author
    Participant
    January 26, 2025

    je n'ai pas envie de recommencer tout le film car ça m'a pris des heures. Je voudrais récupérer le film que j'ai créé ! Où est il ?

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity ManagerCorrect answer
    Community Manager
    January 26, 2025

    Hi @Sunny_Daisy2691,

    Perhaps you shot the video with "spatial audio" switched on in Camera Settings. That is not supported. You can trancode the footage using Shutter Encoder on the desktop and upload it back to the phone. It would probably work then. You can try a test and see if Rush works with the audio setting swtiched off. Try it and report back.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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