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L
llavalle
Participant
November 4, 2019
Answered

Premiere Rush says I'm out of exports but I subscribed 2 days ago...

  • November 4, 2019
  • 4 replies
  • 3710 views

So I bought a Premiere Rush subscription over the weekend.  When I did that, I still had 3 exports left...  Used up my 3 exports then the refresh button wasn't working I thought it might take a few hours to set it up... but it's been 2 days later and I still see the message on top.... but trying to buy tells me I already have this product (as expected).

 

Tried reinstalling, updating to no avail.  Any help?  I just bought the product and can't use it!

 

 

Then I get this  : 

 

But the refresh button does nothing.

    This topic has been closed for replies.
    Correct answer petergaraway

    Hi all, 

     

    Sorry for the trouble with this issue. I believe this was resolved today. If you continue to experience this problem by end of the week please let us know and we'll get it resolved asap. 

     

    Thank you for your patience. 

     

    Best, 

     

    Peter

    4 replies

    M
    Mohd15A7
    Participant
    March 31, 2021

    I have the same issue!! Why must Adobe support asked me to contact Apple? Of course I have contacted Apple.. and they suggested me to contact Adobe. Why can't Adobe ask my email address, then do the investigation and track my purchase with Apple - and find yourself whether I have paid or not?

     

     

     

     

     

     

      petergaraway
      Adobe Employee
      petergarawayCorrect answer
      Adobe Employee
      November 8, 2019

      Hi all, 

       

      Sorry for the trouble with this issue. I believe this was resolved today. If you continue to experience this problem by end of the week please let us know and we'll get it resolved asap. 

       

      Thank you for your patience. 

       

      Best, 

       

      Peter

        J
        Jackson Woods
        Participant
        November 8, 2019

        I can now export videos. I still have an open case. Could you resolve that open case?

          L
          llavalleAuthor
          Participant
          November 8, 2019

          Yup - same - it seems to be working now...  that was cutting it close...

            J
            Jackson Woods
            Participant
            November 5, 2019

            I have the same problem as well. I was told to wait so I did for 4 days! I still have the same issue I don't think they can fix it I've been with the support team and it seems as if they don't know how to fix it. I can't just keep waiting. 

              L
              llavalleAuthor
              Participant
              November 5, 2019

              Yeah - was with support earlier today and was told that engineering is aware of the issue and working on it.  Seriously - I'll ask for a refund if this isn't fixed by the end of the week.

                R
                RCKid41
                Participant
                November 4, 2019

                I have the same problem.

                Had a chat with an Adobe representative last Friday and was told to wait until today and the problem would be corrected. I updated Premiere Rush today and when I tried to share a project I again received the "you have exceeded your export limit" message.

                 

                I'm paying for something I can't use and am not a happy user.

                 

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