Premiere Rush Stuck on Loading Importerquicktime.prm

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Have tried things in previous post but still no luck I just purchased this and very disappointed that just 5 days into using the software Premiere Rush gets stuck Premere Pro loads just fine for now but I really like Premiere Rush to please help

Than You

Freeze or hang

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Kartika RawatCorrect answer

Community Manager

Hi Joe!

We don't need to reactivate anything. We can create a new user account on your machine and launch Rush in that. Here's how: https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-10-20de74e0-ac7f-3502-a866-32915af2a34d

Let us know if that helps.

Kartika

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pl32459452

Participant

Hi Kartika, I have experience the same issue with Rush not loading at all. Created a new account on my Windows 10 which has helped in the same that I can now run Rush on my new account - one question though is how can i retrieve the Rush projects I had created under my previous account? Any help would greatly appreciated.

Thanks

Patrick

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Kartika Rawat

Community Manager

Hi there!

The new version (1.5.44) is available on Creative Cloud. Can you try and see if that helps?

Let us know how it goes.

Kartika

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D

Danny5E26

Participant

Hi

I'm experiencing the same issues here.

Mac Mojave 10.14.6.

New account creation doesn't work for me.

DT

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Kartika Rawat

Community Manager

Hi Joseph!

Sorry about the issue. I know this is frustrating. We can get this checked.

Which OS do you have?
Is there any specific action that triggers this or, it's just randomly creating the issue?
Can you try creating a new user account to isolate the issue?

Let us know how it goes.

Thanks,

Kartika

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