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Participant
Dec 24, 2021 11:38 AM UTC
Question

Premiere Rush unable to import jpeg files

I am trying to import still images into Premiere Rush on my iPad Air (2020). I have confirmed they are all the same file types (.jpeg). But it completely randomly decides it does not want to import some of them (unsupported file type). All photos taken with my Sony a7III.

 

I have found on one previous thread that Rush does not accept still images that have more resolution than 4K. For example, it successfully imported a jpeg file with dimensions 3337x5005 pixels which is nearly double than the 4K resolution is. I tried importing a batch of 27 photos and only 6 were successful.

 

Exactly the same deal on my iPhone 13 Pro. Latest software and latest Rush version on both.

6 replies

Kevin J. Monahan Jr.
Legend
Feb 5, 2025 4:10 AM UTC

Did you ever solve this, @anderi24188635? Sorry we were unable to assist you.

 

Thanks,

Kevin

 

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Participant
Mar 18, 2024 10:58 PM UTC

Sorunu nasıl çözdün acaba. Bende aynı sorunu yaşıyorum.

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Kartika Rawat
Community Manager
Community Manager
Apr 18, 2024 8:33 PM UTC

Hi there!

Sorry about the issue. Which device are you using for Rush? What's the source of the media files are you using? Please share more info.

Let us know.

 

Thanks,

KR

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Adobe Employee
Dec 26, 2021 6:05 AM UTC

Hi anderi24188635,


We're sorry to hear about this. Would you mind sharing a download link for one of the sample images with which you are experiencing this issue? It will help us to diagnose the issue properly at our end.

 

Thanks,

Sumeet

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Participant
Dec 26, 2021 8:56 PM UTC

Yes, here is a Google Drive link to one sample photo which was unsuccesful to import: https://drive.google.com/file/d/1oundt28k75a98XmVn5M3DJOJzr9H5QbE/view?usp=drivesdk

 

I would love to start using Premiere Rush and include stills so i hope there is a solution.

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