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A
anderi24188635
Participant
December 24, 2021
Question

Premiere Rush unable to import jpeg files

  • December 24, 2021
  • 3 replies
  • 832 views

I am trying to import still images into Premiere Rush on my iPad Air (2020). I have confirmed they are all the same file types (.jpeg). But it completely randomly decides it does not want to import some of them (unsupported file type). All photos taken with my Sony a7III.

 

I have found on one previous thread that Rush does not accept still images that have more resolution than 4K. For example, it successfully imported a jpeg file with dimensions 3337x5005 pixels which is nearly double than the 4K resolution is. I tried importing a batch of 27 photos and only 6 were successful.

 

Exactly the same deal on my iPhone 13 Pro. Latest software and latest Rush version on both.

    3 replies

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    February 5, 2025

    Did you ever solve this, @anderi24188635? Sorry we were unable to assist you.

     

    Thanks,

    Kevin

     

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    L
    Little Prince .
    Participant
    March 18, 2024

    Sorunu nasıl çözdün acaba. Bende aynı sorunu yaşıyorum.

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    April 18, 2024

    Hi there!

    Sorry about the issue. Which device are you using for Rush? What's the source of the media files are you using? Please share more info.

    Let us know.

     

    Thanks,

    KR

    S
    Community Manager
    Sumeet Kumar ChoubeyCommunity Manager
    Community Manager
    December 26, 2021

    Hi anderi24188635,


    We're sorry to hear about this. Would you mind sharing a download link for one of the sample images with which you are experiencing this issue? It will help us to diagnose the issue properly at our end.

     

    Thanks,

    Sumeet

    A
    anderi24188635Author
    Participant
    December 26, 2021

    Yes, here is a Google Drive link to one sample photo which was unsuccesful to import: https://drive.google.com/file/d/1oundt28k75a98XmVn5M3DJOJzr9H5QbE/view?usp=drivesdk

     

    I would love to start using Premiere Rush and include stills so i hope there is a solution.

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