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Jerry26142500lnpr
Participant
August 23, 2024
Question

Premiere Rush will not open, freezes at the Loading of the Importerquicktime.prm portion.

  • August 23, 2024
  • 1 reply
  • 451 views

I have been fighting the loadin of Premier Rush on my Macbook Pro. It starts to load and then crashes at the Loading of the Importerquicktime.prm part. I have uninstalled and reinstalled in several times, even tried loading the older versions, but all of them crash at the same spot. Premiere Pro loads and works fine.

 

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    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    August 26, 2024

    Hello @Jerry26142500lnpr,

    I'm sorry for this error. Please contact Adobe Support at https://helpx.adobe.com/contact.html. The chat pod is in the lower right corner. Once you connect with a live agent, request the "video queue." You will then connect with the proper agents to help you resolve this issue. Let us know the solution that will benefit the community.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    J
    Jerry26142500lnprAuthor
    Participant
    August 28, 2024

    I did contact customer support. I am still having the issue. The temprary work-around they had was to create a second user profile on my computer and login as that one. Under the second user profile I can open Adobe Rush as I used to with no issues, but I now have to logout of that user profile and back into my normal user profile to access the images and files I need to use in Adobe Rush for the clients project. If it can open on one user profile on the same computer, it should be able to pen on the normal user profile, but it still will not open. All other Adobe programs open correctly, except for Rush.

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    August 31, 2024

    Yes, I understand the issue. It sounds like your macOS user account is corrupted, @Jerry26142500lnpr. Sorry about that. You may want to repair it on your own or take your computer to the Genius Bar.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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