Premiere Rush won't export GoPro HERO 12 video

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I have just started using Premiere Rush.

When I try to export a project of a GoPro HERO 12 video, Rush offers the option to "export at 4k" or "export".

If I select the "export at 4k" option, Rush sends me to a page to buy Premiere Rush.

If I select the "export" option, Rush hangs in the rendering process.

I don't have this problem when I edit video taken on my iphone 13.

I am using Rush on a HP Pavillion All-in-one Desktop. The desktop indicates that all drivers are up to date.

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Kevin J. Monahan Jr.

Legend

Hello @IJPh,

Your PC might be missing the HEVC components necessary for that export. Can you contact us about that issue? Go here: https://helpx.adobe.com/contact.html. In the lower right corner of the page is a chat pod. After connecting with an agent, ask for the "video queue" to route you correctly. I hope they can help you. Sorry for the nuisance.

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

IJPhAuthor

Participant

Hi Kevin, I chatted with an agent. I'm not sure if he was a video expert. He said "Premiere Rush comes as a starter pack. It does not provide you with the access to Premium features. Premium features like 4K editing, working with HEVC codec files etc. If you wish, I can help you in upgrading your plan."

So, I'm a bit confused, I thought there were people out there using Premiere Rush (free) to edit gopro videos.

I live in Australia: I'm not sure if this affects what functionality Adoibe allows?

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kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop">

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IJPhAuthor

Participant

thank you

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