Premiere Rush won't install

Forum|Forum|6 years ago
December 7, 2019
1 reply
8162 views

I pay for Premiere Pro. I have been trying to download Rush on my phone since yesterday. I get an error message in Google play store that says it can't install the and to go through a bunch of steps and things to fix the problem. I did that still won't install. My husband has a Note 10+, he had no issues. I has a S9 it won't even says WHY it can't install. Help!

Error or problem

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Correct answer caroline_edits

Hmm, that's super frustrating! I'm so sorry for the confusion. Have you tried downloading Rush from the Samsung app store instead of the Google Play store?

Kartika Rawat

Community Manager

Hi there!

Thank you for reaching out. I understand you are unable to install Rush from Google Play store.

• What were the steps asked to fix the problem? Could you share a screenshot?

You may check if there is enough space available in your phone to install Rush.

Looking for your response.

Thanks,

KRawat

A

Adrian_PhoenixAuthor

Participant

All the step that are suggested in the link in that message on that screenshot I tried. I have 11g of app space, so that is not a problem. Also, I have 14g of available space on my phone over all, so that's not the problem. I have a Samsung Galaxy S9 running android 9.0, so I'm really not sure why I keep getting the message in the screenshot. It never states any reason as to why it can't install the app, I only get this message.

caroline_edits

Correct answer

Community Manager

Hmm, that's super frustrating! I'm so sorry for the confusion. Have you tried downloading Rush from the Samsung app store instead of the Google Play store?

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