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Lilly Vee
Participant
Dec 31, 2021 9:11 PM UTC
Question

Premiere Rush won’t load /import video

I just paid for a yearly subscription only to realise the app won't load (import) a 13min video.

i shot it earlier on my iphone

 

i use the latest app version.

 

I don't understand ..how can I fix this 

    11 replies

    Alexandre Becquet
    Community Expert
    Alexandre BecquetCommunity Expert
    Community Expert
    Jan 3, 2022 2:51 PM UTC

    Hello, i've moved the discussion to the correct part so that the answers are adapted.

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      jessical34191341
      Participant
      Feb 8, 2023 2:15 AM UTC

      which is where (did you move this discussion)? because I'm having this same issue! A software like Adobe should be able to handle 4k 60fps. Who wants to shoot in 1080p basic mode!?

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        Alexandria27762209vo3b
        Participant
        Mar 18, 2023 12:51 AM UTC

        Um, where did the convo go, because I am also having this issue. I shouldn't have to record in low quality for editing apps to handle the media!

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          Kartika Rawat
          Community Manager
          Kartika RawatCommunity Manager
          Community Manager
          Jan 3, 2022 1:06 PM UTC

          Hi Lilly Vee!

          Sorry for the issue. Which device are you using for Rush? Are you seeing any error codes or messages?

           

           

          Let us know.

          Thanks,

          Kartika

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            Lilly VeeAuthor
            Participant
            Jan 3, 2022 1:24 PM UTC

            I'm using my iPhone (XS Max) 

             

            I just noticed the video - 13min long - was shot in 4K and it was a bit over 5GB and app just wouldn't import it no matter what I did

             

            i used another app to edit it and brought down to 9mins and quality to 1080p too and that all brought the file size to a bit over 2GB which the app managed to import.

             

            it's frustrating quality has to suffer and I have to use another app before I can use Rush that I have paid for.. 

             

            any fix to that please? 

             

             

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            Kevin J. Monahan Jr.
            Kevin J. Monahan Jr.
            Legend
            Jan 3, 2022 5:58 PM UTC

            Hi Lilly,

            How frustrating. Sorry for that. I think I know what might be tripping up the app. 4K HEVC files can be problematic, so you might try shooting 4K H.264 instead. You simply change the settings in your iPhone to "More Compatible" and you should be set up to import the files from the phone much more easily. Please try a test and report back.

             

            Thanks!
            Kevin

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            Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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