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Participant
January 3, 2021
Question

Premiere Rush won't load media into monitor, then crashes after about 60 seconds.

  • January 3, 2021
  • 1 reply
  • 154 views

Ok, Premiere Rush used to work fine, but I haven't used it in a while. I went to use it today and am having an issue.

 

When I try to open an old project, *or* create a new one, the media loads in the lower bar, but nothing loads in the video monitor. I try to scrub through the video and nothing happens. After about 60 seconds or so, Premiere Rush crashes. No error code is given.

 

I am using a PC, with Windows 10 (up to date), Ryzen 5 3600 CPU, Sapphire Radeon 5700XT GPU (drivers up to date) and 32 GB of RAM.

 

I have tried -- signing out of CC and signing back in.

I have tried -- uninstalling and reinstalling PR.

I have tried -- running PR as administrator.

And probably several other things. Nothing has worked.

 

Any help is appreciated.

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1 reply

Kartika Rawat
Community Manager
Community Manager
January 8, 2021

Hi Philip!

Sorry about the issue. Does it happen with particular files? Which device did you use to capture the footage?

Also, could you confirm if the update available for your GPU drivers?

Let us know. Happy to advocate this for you.

Thanks,

Kartika