Participant

Question

Premiere Rush Won't Open

Forum|Forum|6 years ago
August 5, 2019
3 replies
5058 views

As the title says, I've got the photography plan and I installed all available applications for this plan. The only thing is that Premiere Rush and Bridge don't open. They're installed and each time I click to open the application, it doesn't open. Nothing happens. I've updated my laptop to the current day and age and nothing has worked. I've looked at countless forums and I tried everything. Could really use the help here!

This topic has been closed for replies.

Phukhou

Participant

I can open it but I can't play video. Please help.

Ko.Maruyama

Community Expert

What type of video are you trying to import? (codec)

How did you take the footage? Phone?? Camera? vid cam other (go pro)?

Ko.Maruyama

Community Expert

From the Creative Cloud app, try to uninstall and reinstall the latest versions of both applications again. It may be possible that in updating the laptop, something was malformed. A new installation should solve this.

What OS are you running on your laptop?

A

Aldair__MAuthor

Participant

I'm not sure how to check my OS because I'm not very familiar with what's what in computers. I just know that I have a Windows 10 laptop and my build is 1903. I've only tried uninstalling and reinstalling the app, but not the whole thing. I'll give it a go. Should uninstall all the other apps I have already?

Ko.Maruyama

Community Expert

Win10 / 1903 - you're on the current build! So seems like all's good there.

If the other apps are working, they shouldn't need a reinstall. I've found that sometimes the "CreativeCloud" host application is the culprit - and I need to make sure that it is up to date before the individual (photoshop / lightroom / ....) apps will run smoothly. Double check to make sure that the CreativeCloud master app is up to date too.

Sometimes it's just a matter of logging out and then in again so that my PC remembers that it's actually me at the helm.

And, sometimes - a reboot & some "words of encouragement" are all my PC need. Hope it get's going.

A brand new version of Rush just became available, so it may be a good thing to get the new-new version. (PremiereRush has the ability to change the speed of your clips now!)

Abambo

Community Expert

Discussion successfully moved from Adobe Creative Cloud to Premiere Rush

ABAMBO | Hard- and Software Engineer | Photographer

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