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banksfarley
Participant
October 31, 2020
Pregunta

Premiere Rush won't open my MOV file

  • October 31, 2020
  • 5 respuestas
  • 1881 visualizaciones

Every time I try to upload an MOV file to Premiere Rush, I get a message saying the program was unable to open the file. Despite the fact it's a screen recording created through Quicktime/Apple and I read that all Apple files are supported. 

 

For more background, I have attemped to do this on a MacBook Air circa 2014 and an iMac from 2019 and get the same results. 

 

    Este tema ha sido cerrado para respuestas.

    5 respuestas

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    November 6, 2020

    Hi there! 

    Sorry about the issue. We can take a look.  Could you share the file with us? We can try testing it at our end.

     

    Looking forward to your reply.

    Thanks,

    Kartika

    fernandab97765695
    Participant
    March 31, 2021

    Hi there, I'm having the same issue. Hasn't it been resolved?

    zipperstudio
    Participant
    August 18, 2021

    Same issue! Did it resolve?

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