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Participant
Oct 31, 2020 7:33 PM UTC
Question

Premiere Rush won't open my MOV file

Every time I try to upload an MOV file to Premiere Rush, I get a message saying the program was unable to open the file. Despite the fact it's a screen recording created through Quicktime/Apple and I read that all Apple files are supported. 

 

For more background, I have attemped to do this on a MacBook Air circa 2014 and an iMac from 2019 and get the same results. 

 

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5 replies

Kartika Rawat
Community Manager
Community Manager
Nov 6, 2020 10:36 AM UTC

Hi there! 

Sorry about the issue. We can take a look.  Could you share the file with us? We can try testing it at our end.

 

Looking forward to your reply.

Thanks,

Kartika

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Participant
Mar 31, 2021 8:47 PM UTC

Hi there, I'm having the same issue. Hasn't it been resolved?

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Participant
Aug 18, 2021 8:09 AM UTC

Same issue! Did it resolve?

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