Skip to main content
A
abir342976106h0h
Participant
December 16, 2023
Answered

Premium

  • December 16, 2023
  • 1 reply
  • 139 views

hi

i I have a subscription to premium version which is not expired but I changed my phone and now my subscription is not appearing although it is not expired. What should I do?

    This topic has been closed for replies.
    Correct answer Kevin-Monahan

    Hello @abir342976106h0h,

    I read your message. I am having a similar issue with Rush, yet it is on macOS. I think it's prudent for you to seek out assisted support on this case. Chat with them here: https://helpx.adobe.com/contact.html

     

    The chat pod is on the lower left. Choose to contact M-F 7AM to 7PM Pacific Standard Time and ask for the "video queue" once you reach a live person. Send me a message if you cannot contact them or have any trouble. Let us know if they find a solution for you. Sorry for the issue.

     

    Thanks,

    Kevin

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity ManagerCorrect answer
    Community Manager
    January 1, 2024

    Hello @abir342976106h0h,

    I read your message. I am having a similar issue with Rush, yet it is on macOS. I think it's prudent for you to seek out assisted support on this case. Chat with them here: https://helpx.adobe.com/contact.html

     

    The chat pod is on the lower left. Choose to contact M-F 7AM to 7PM Pacific Standard Time and ask for the "video queue" once you reach a live person. Send me a message if you cannot contact them or have any trouble. Let us know if they find a solution for you. Sorry for the issue.

     

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices