Skip to main content
E
Eugene31327968zmir
Participating Frequently
July 27, 2023
Question

Premium account

  • July 27, 2023
  • 2 replies
  • 462 views

Regarding Rush, I made an upgrade to a premium account; however, the app shows I still do have the premier account.

    This topic has been closed for replies.

    2 replies

    E
    Eugene31327968zmirAuthor
    Participating Frequently
    July 28, 2023

    Dear Kevin,

    It is not working.
    The app store shows that I do have a premium account.
    However, my app is still the Premier Rush version.
    Therefore I did remove the Premiere Rush app from my iphone and tried to install the Premium rush version out of the app store.
    It does not work.
    I only get back the old Premier version.
    Very weird ........and takes me too much time.

    Met vriendelijke groet,

    Eugene Soffers

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    July 28, 2023

    Hi,

    I don't have a solid answer for you. Sorry! At this point, please contact our agents here for one-on-one assistance: https://helpx.adobe.com/contact.html. The chat pod is in the lower right corner. Ask for the "video queue." They should be able to assist with this issue. Let us know what they say if you have time. Sorry for the frustration.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    E
    Eugene31327968zmirAuthor
    Participating Frequently
    July 29, 2023

    I canceled the upgrade. Nice doing business with you...

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    July 28, 2023

    Are you having any problems with the update other than this? Let us know @Eugene31327968zmir.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    E
    Eugene31327968zmirAuthor
    Participating Frequently
    July 28, 2023

    Hi Kevin, thanks for your swift response; however, your advice did not work; Adobe refers to the apple store to fix the priblem; but the apple store shows I do have a premium account so nothong to fix. On the internet I found more people having the same issue: you pay for the upgrade to premium but Adobe doest not upgrade the app; this takes me too much time...very disappointing..

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices