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Christopher22507353ecay
Participant
February 28, 2022
Question

Premium features are not working on PC but are on iPad

  • February 28, 2022
  • 1 reply
  • 131 views

Odd case, i'm trying to sync between my iPad and PC. But the PC isn't recieving anything. I can't even make a new project and sync it from the PC as it thinks I don't have premium. 

 

I do have premium, and my iPad is registering that I have it correctly, but the PC version is not. 

 

It used to work, so I don't know what update broke it, but I do know it was working at the start of this month. I haven't swapped accounts or anything. 

 

Cloud storage is still working on PC, so I really do not know whats happened here. 

This topic has been closed for replies.

1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
March 2, 2022

Hi there!

Sorry to hear that. Have you tried signing out and back into your Creative Cloud? What type of subscription do you have? https://helpx.adobe.com/premiere-rush/kb/starter-paid-rush-upgrade.html

 

Let us know.

Thanks,

Kartika

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