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steven_2040
Participant
January 19, 2025
Answered

Premium purchased in app on iPhone but not recognized on my desktop

  • January 19, 2025
  • 1 reply
  • 113 views

I'm using the same Adobe cloud account on iPhone and desktop (Windows), but the Rush on my desktop is telling me I need to purchase a subscription. I already bought a subscription to the premium version on my iPhone.

    Correct answer Kevin-Monahan

    Hello @steven_2040,

    Welcome to the forum. For a subscription issue, the user to user forum here is of limited use. I think we can sort you out, but you'd need to contact us. Contact us directly here. That chat pod is on the lower right. I hope that helps get you sorted. I apologize for the inconvenience.

     

    Thanks,
    Kevin

     

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity ManagerCorrect answer
    Community Manager
    January 20, 2025

    Hello @steven_2040,

    Welcome to the forum. For a subscription issue, the user to user forum here is of limited use. I think we can sort you out, but you'd need to contact us. Contact us directly here. That chat pod is on the lower right. I hope that helps get you sorted. I apologize for the inconvenience.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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