premium rush is asking for email to verify

when i try to log into premuim rush it always asks me to verify my identity but with my old email which i dont have i try to log in with the actaul account that i use it loads then go back to the same screen asking for me to verify my identity with the old email its like stuck on a loop . but the problem is the email the old email that keeps coming up i dont know the password for it . also on the creative cloud it doesnt load anymore and keeps mention firewall .any help for this problmes would be much appreciated