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maxv1936936
maxv1936936
Participant
Nov 21, 2024 9:32 AM UTC
Question

Primere Rush Crashing on Win 11, RTX 4080 i9 14900HX

Hi, Rush keeps crashing on my new Windows 11 Home laptop. I have the same software on  M1 Mac no issues. 
I tried reinstalling Rush on Win 11 still crashes, did all diagnostics even downloaded MS HEVC video extension  as requested by the error message.  Still when opening Rush it crashes.  All my footage were recorded in 4K 24-30fps. In Mac I can easily scrub the footage but on windows it takes very long to load all the pictures and I can't scrub it smoothly. Pls advice.

 

Rods,

Vanan 

i9 14900 HX

RTX 4080 (VRAM-12GB)

32GB Ram 

1 TB SSD

 

 

 

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    1 reply

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    Nov 22, 2024 8:42 PM UTC

    Hi Vanan,

    Sorry for the crash issue. Could you check if there's an update available for your GPU driver? 

    Also, try Run as Administrator- Right-click the Rush icon and select "Run as administrator." 

    Let us know how it goes. 

     

    Thanks,

    KR

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