Problem displaying rush images and sharing

Forum|Forum|1 year ago
July 22, 2024
1 reply
435 views

Hi,

I had rush installed on my computer and decided to do the update showing up on my adobe account; however my computer was extremely slow and seemed to be bugging so I had to cancel the update. I then tried to do the update again but kept on having the update stoping at the same pourcentage of download, so in the end i decided to desinstal rush in order to install it again; however, I'm now having problems with the images of my projects being shaky or disappearing altogether and leaving a black screen when I press play. The sound seems ok so far, but the images and graphics I'm adding are shaky or not appearing at all, or appearing and disappearing and it's difficult to add any effect at all while creating the video.

Does anybody know what I can do about that to have rush go back to normal? I have tried desinstalling and reinstalling it quite a few times and it hasn't solved the issue. I even tried desinstalling it, restarting my computer and then reinstalling it with no success...

Thank you so much with your help with that!

This topic has been closed for replies.

Kevin J. Monahan Jr.

Community Manager

We'll need more info about your system and media, Maya. Tell us, did any of the projects you are having trouble with older projects that were begun before Feb. 1, 2024? Creative Cloud sync services were discontinued then, so that could play a part in all this unexpected behavior. More details and info would help!

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

M

MayaDreamAuthor

Participating Frequently

Hi Kevin,

Thank you for your reply! What do you mean exactly by "needing some info about my system and media"? I’m using windows 10 on my computer. I had installed rush on my system when it was made available. I guess a year or two ago… and didn’t install any update since the first installation. I haven’t used it either. I just tried creating a few videos but didn’t share any of them to save them on my computer. I created one video which i shared to save on my computer before I run the update and it was working fine. However, rush was saying I could only do 3 shares as a trial or something like that… (before the update. It's not saying that anymore)

What do you recommend to do in such situations? As I mentioned in my previous message, I have already tried unsinstall and reinstall and I saw no changes. Rush is still not working properly. Images are either not showing up or appearing really shaky. And it's not allowing me to share those videos on my computer to save them.

I have seen the creative cloud cleaner tool and was wondering if that could be helpful? I’m not too comfortable using it though as I’m using lightroom and have got quite a lot of images saved on it, so wouldn’t want to lose these files. Is it safe to use creative cloud cleaner tool in that instance? And can I use it only for rush or will it also clean the lightroom application?

Thanks so much with your help with that!

Kevin J. Monahan Jr.

Community Manager

Hi, Thank you but I don't have the earlier versions available on my desktop application. As I live in France, my desktop app is in French. I only have 2 options appearing there: details of the product and download the mobile application ( see below image). Do you know where else I can find these earlier versions?

Hmm...I wonder why you don't have access. Are you shooting HD or 4K files, by the way? If 4K, you might try a test with HD. I hope that works for you.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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