Skip to main content
melchor_3038
Participant
Jul 12, 2025 3:18 PM UTC
Answered

Problem in downloading

Everytime i click  download in 4k it goes to the upgrade page and once I click ot says that I already subscribe on the plan. 

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.Correct answer
    Legend
    Jul 14, 2025 8:59 PM UTC

    Hi,

    Please contact us. https://helpx.adobe.com/contact.html

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    View reply

    1 reply

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.Correct answer
    Legend
    Jul 14, 2025 8:59 PM UTC

    Hi,

    Please contact us. https://helpx.adobe.com/contact.html

     

    Thanks,
    Kevin

     

    Translate
    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices