Participating Frequently

Question

Problem sharing from mobile in Premiere Rush

Forum|Forum|6 years ago
January 24, 2020
2 replies
1160 views

I can only share films from desktop and not from the mobile app. Why? I am logged in on the same account and have tried to restart the app and logg out/logg in. Does not work.

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This topic has been closed for replies.

J

jonasaskAuthor

Participating Frequently

Hello!

I use version 1.2.21 (mobile app). The school I work at has payed Adobe license for Rush and it works to share from my laptop. But not from the app on my iPhone. I have checked several times so that I am logged in with the same account.

J

jonasaskAuthor

Participating Frequently

And here is a screen shot.

Kartika Rawat

Community Manager

Hi jonasask!

Welcome to the community. I understand that you're unable to share the media from Phone.

We would need more info to troubleshoot.

Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
What kind of media files are you working with?
Are you getting any error while sharing? If yes could you share a screenshot with us?

Looking forward to your response.

Thanks,

Kartika

J

jonasaskAuthor

Participating Frequently

Hello again!

I have not received any answers and I´m still not able to use to app on my iPhone.

Could you please help!?

Kartika Rawat

Community Manager

Thanks for the patience. I am sharing an article that may help you: https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Let us know if you find it helpful.

Regards,

Kartika

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