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Mae-mae
Participant
February 3, 2025
Answered

Problem when importing a video

  • February 3, 2025
  • 1 reply
  • 185 views

I have a problem posting a video to create a video 

 

    Correct answer Kevin J. Monahan Jr.

    I have to change the .heic photos to .jpg files. You can do that in a lot of different programs. Let me know if you need help. Glad the vids are working, @Mae-mae!

     

    Cheers,
    Kevin

     

    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    February 3, 2025

    Hello @Mae-mae,

    Thanks for the message. Try switching off "spatial audio" in your camera settings. Let us know if it works or not.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    M
    Mae-maeAuthor
    Participant
    February 6, 2025

    Thank you so much Mr Kevin. It works now for the videos. 
    Now my problem is when I take photos using my new iPhone 16 Pro Max, it become error when importing into Premiere Rush, not supported. What should I do for the settings? Please help! Thank you so much🙏

      Kevin J. Monahan Jr.
      Community Manager
      Kevin J. Monahan Jr.Community ManagerCorrect answer
      Community Manager
      February 11, 2025

      I have to change the .heic photos to .jpg files. You can do that in a lot of different programs. Let me know if you need help. Glad the vids are working, @Mae-mae!

       

      Cheers,
      Kevin

       

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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