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Cristian Ionu326561922brc
Participant
October 2, 2023
Answered

Problema visualizzazione anteprima adobe Rush

  • October 2, 2023
  • 1 reply
  • 505 views

Buongiorno, stavo modificando un video e improvvisamente il software di adobe rush si è bloccato,non rispondeva ad alcun comando, ho chiuso il programma e riavviato il pc. Il programma si apre, posso fare modifiche usando i tools ma non viene visualizzata l'anteprima, quindi in pratica ho una schermata nera davanti al posto dell'anteprima.

    This topic has been closed for replies.
    Correct answer Kevin-Monahan

    Hi @Cristian Ionu326561922brc,

    I read your note. Sorry for the black screen issue. There may be a number of issues that could be causing this problem. Before trying anything else, try disconnecting all devices and restart the computer. That can often help.

     

    1. Creative Cloud: Log out of your account, then, log back in.
    2. Footage: Footage that is in the H.264 or HEVC formats are extremely hardware instensive and can cause problems like this with some computers. Try: File menu > View > Enable "Use Optimized Clips"
    3. Computer: A few issues:
    • Can you tell us more about the footage you are using?
      • Which camera or mobile device is it from?
      • Is it HD or 4K?
    • Can you tell us more about the computer you are using?
      • What is the CPU?
      • What is the GPU?
      • How much RAM?
      • What kind of hard drive?
      • Any other information you can give?

     

    You can find other ideas in this thread: https://community.adobe.com/t5/premiere-rush-discussions/premiere-rush-playback-just-showing-black-screen/m-p/10739496#M2790

     

    I think with a little more info, we can help. Looking forward to hearing from you.

     

    Thanks,
    Kevin

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity ManagerCorrect answer
    Community Manager
    October 2, 2023

    Hi @Cristian Ionu326561922brc,

    I read your note. Sorry for the black screen issue. There may be a number of issues that could be causing this problem. Before trying anything else, try disconnecting all devices and restart the computer. That can often help.

     

    1. Creative Cloud: Log out of your account, then, log back in.
    2. Footage: Footage that is in the H.264 or HEVC formats are extremely hardware instensive and can cause problems like this with some computers. Try: File menu > View > Enable "Use Optimized Clips"
    3. Computer: A few issues:
    • Can you tell us more about the footage you are using?
      • Which camera or mobile device is it from?
      • Is it HD or 4K?
    • Can you tell us more about the computer you are using?
      • What is the CPU?
      • What is the GPU?
      • How much RAM?
      • What kind of hard drive?
      • Any other information you can give?

     

    You can find other ideas in this thread: https://community.adobe.com/t5/premiere-rush-discussions/premiere-rush-playback-just-showing-black-screen/m-p/10739496#M2790

     

    I think with a little more info, we can help. Looking forward to hearing from you.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    C
    Cristian Ionu326561922brcAuthor
    Participant
    October 3, 2023
    Allora,stavo creando un canva da 10 sec con 8 foto hd scattate con una
    canon 6d mark II.
    Il pc che uso è un Victus con intel core i7 12' generazione 12700H da 2.30
    GHz, 16GB RAM con Nvidia GeForce RTX 3060.
    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    October 3, 2023

    Bonjour @Cristian Ionu326561922brc,

    Sorry these steps did not work for yo. Your computer certainly seems powerful enough.

    More things to try:

    • Press Alt/Option when launching the app. Reset Preferences.
    • Choose Preferences/Settings from the Home Screen.
      • Deselect the option to enable hardware acceleration encoding and decoding.
      • Choose Manage Cache
        • Click option to "Delete all cache files."
        • Click OK.
      • Click OK.
    • Restart the computer.

     

    Let us know if that set of steps might work for you better.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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