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Thomas353695663mra
Participant
Feb 10, 2024 8:29 AM UTC
Question

Problème importation médias

Bonjour,

Quand j'importe des photos aux formats JPEG ou HIEF prises avec l'iPhone 15 pro, je reçois un message d'erreur "type de médias non pris en charge". Quelqu'un a une idée de pourquoi je ne peux pas importer ces fichiers alors qu'ils sont sensés être pris en charge ? Aucun souci pour importer les vidéos prise avec l'iPhone 15 pro. Version mobile gratuite de Premier Rush 

 

une belle journée à vous merci d'avance 

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    1 reply

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    Feb 12, 2024 8:42 PM UTC

    Bonjour, @Thomas353695663mra,

    Thanks for writing in with your issue. You can't import .jpg or .heic files. Is that right? That sounds frustrating. Sorry about that. I could not reproduce the problem on my end. However, I could not test it on an iPhone 15 (my device is older). I will ask the team to try it.

     

    Feel free to upload any example images and send me the link so I can check them for you. I hope the community can help you. I apologize for the frustration this is causing you.

     

    Merci,
    Kevin

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