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M
margrets48400574
Participant
March 6, 2021
Question

Problems with running Adobe Rush on my Pc

  • March 6, 2021
  • 3 replies
  • 338 views

Hi!

 

I have problems running Adobe Rush on my PCs. It is HP Envy and should have enough GB for RUSH. The program stops when im editing and I have switch over to FILMORA.  But I would like to be able to use Adobe Rush, 

 

Why cant I run Adobe Rush on my HP Envy?

 

Best regards, Margret

 

This topic has been closed for replies.

3 replies

M
margrets48400574Author
Participant
March 10, 2021

Hi!

Thank you for answer. 

HP Envy has 16 GB Ram

64 bit

I thought that that should be enough to run Rush?

 

Best regards, Margret

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
March 10, 2021

Thanks for the details! It could be related to internet connectivity as well.

Also, can you try resetting the preferences? https://www.youtube.com/watch?v=WvKL1Arhvl8

Let us know if that helps.

Kartika

anissa_thompson
Community Expert
anissa_thompsonCommunity Expert
Community Expert
March 9, 2021

Sorry to hear that, Margret -

Can you give us a few more details to help troubleshoot?

  1. At one point does it stop working? 
  2. Have you made sure to have a solid/stable internet connection to make sure it FULLY SYNCS to your Creative Cloud account? It may be getting caught on incomplete uploads (especially the more files or longer the video(s) you have). Look for the blue circle in the upper right corner to check the sync completion status (right next to the undo/redo arrows).
Hope this helps! Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating!Anissa • @anissat
    M
    margrets48400574Author
    Participant
    March 10, 2021

    Hi!

    Rush stops working after few minutes. Usually after few editing operatation. 

     

    I will check the internet connection. 

     

    Does Rush require stronger PC that f.eks programs like Filmora?

    Best regards, 

    Margret

     

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    March 9, 2021

    Hi Magret!

    Sorry about the performance issue. We can get this checked.

    • Could you share your system details (OS, CPU, RAM, GPU)?
    • Are you seeing any error codes or messages?
    • Which device did you use to capture the footage that you're editing? 

     

    Looking forward to your response.

    Thanks,

    Kartika

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