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andredsc38102266
andredsc38102266
Participant
December 1, 2023
Question

Problems with Sync Projects when entering Rush Mobile

  • December 1, 2023
  • 4 replies
  • 186 views

Hello Community! I am having problems finding my projects in Rush Mobile, my device is iPhone 13promax and since this morning my projects saved in Dash do not appear. It also doesn't allow me to start new projects.

Today I was about to export a project to which I had dedicated several hours of work 😩

Any way to solve it?

    This topic has been closed for replies.

    4 replies

    A
    Anibal339972923b5p
    Participant
    December 2, 2023

    I have lost all my projects 😩😩😩 please help! I need to get them back

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    December 2, 2023

    Hi @andredsc38102266,

    Got it. Have you tried signing out, then signing back in? Let us know what happens after trying that. Sorry for the issue.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    andredsc38102266
    andredsc38102266Author
    Participant
    December 1, 2023

    My IOS is version 17.0.2,

    I think if I added HEVC media files 😩
    Any way to recover the projects?



      Kevin J. Monahan Jr.
      Community Manager
      Kevin J. Monahan Jr.Community Manager
      Community Manager
      December 1, 2023

      Hi @andredsc38102266,

      I got your message. Are you using iOS 17.1? If so, there is a bug with Rush and that version of iOS when using HEVC media. Let us know which version of iOS you are using. I hope we can help.

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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