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defaultdsp44d2k890c
Participant
May 21, 2021
Question

Program crashes mid export on app and desktop

  • May 21, 2021
  • 1 reply
  • 176 views

I cannot export a file.  I have plenty of storage space available on both devices to enable me to save a one minute video and every time I export, whether on my phone or desktop, the program crashes midway through export.

 

Very Frustrating!

    This topic has been closed for replies.

    1 reply

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    May 24, 2021

    Hi there!

    Sorry for the export issue. Can you share more information?

    • Can you share your system details (OS, CPU, RAM, GPU)?
    • Are you getting any error codes or messages?
    • Do you have any effects or titles added to the project?
    • What type of files are you using (codec/ format, frame rate, frame size)?

    Let us know.

    Thanks,

    Kartika

     

    A
    Agent535
    Participant
    May 30, 2021

    I also cannont export anything. I spent about two hours working on a video, and could not get the app to export anything at all. Looking it up online, I tried locking the channels, and removing the text. The app wouldn't successfully export in any format.

     

    The video was one minute and 11 seconds. The video was shot on a standard iPhone 8. I downloaded the app on my iPad Mini. The export consistently gets to about 80% and the error reads 'unsuccessfully' exported. I had plenty of space for the export, fully charged device, and made sure the OS was up to date.

     

    This makes the app completely useless. 🤷‍♂

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