Skip to main content
E
Eugene36072189zoxh
Participant
March 14, 2024
Answered

Project Crashed and now file not appearing on startup

  • March 14, 2024
  • 1 reply
  • 135 views

Hi,

 

I had a bluescreen of death crash on my windows laptop and now on startup I cannot find the file I was working on in Premiere Rush.

 

I had shut the program and found the file on startup earlier in the day, now however there is no sign of it. Please help as I am worried I have lost an entire days work.

 

Thanks in advance,

    This topic has been closed for replies.
    Correct answer Kevin-Monahan

    Hi @Eugene36072189zoxh,

    That's odd. What were you doing when your system crashed? I hope we can help you. Please contact assisted support for continued assistance with this issue. To contact Adobe Support, do the following: 

    1. Make sure to sign in to your Adobe account. Allow popups and cookies on your browser. You may be unable to see the chat window if using a VPN.
    2. Click here: https://helpx.adobe.com/contact.html?rghtup=autoOpen. This will automatically open the chat window.
    3. Type "Agent" in the chat box to be connected to a live agent.
    4. When you get an agent, ask to be connected to the video queue. These agents are specially trained to handle digital video and audio issues.


    I hope they can help you. Let us know what they say so that the community can stay informed and help others who are having trouble with the same situation.

     

    Thanks,
    Kevin

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity ManagerCorrect answer
    Community Manager
    March 15, 2024

    Hi @Eugene36072189zoxh,

    That's odd. What were you doing when your system crashed? I hope we can help you. Please contact assisted support for continued assistance with this issue. To contact Adobe Support, do the following: 

    1. Make sure to sign in to your Adobe account. Allow popups and cookies on your browser. You may be unable to see the chat window if using a VPN.
    2. Click here: https://helpx.adobe.com/contact.html?rghtup=autoOpen. This will automatically open the chat window.
    3. Type "Agent" in the chat box to be connected to a live agent.
    4. When you get an agent, ask to be connected to the video queue. These agents are specially trained to handle digital video and audio issues.


    I hope they can help you. Let us know what they say so that the community can stay informed and help others who are having trouble with the same situation.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices