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beckym32065284
Inspiring
January 16, 2022
Answered

Project crashing upon open in iOS 15.1 iPhone

  • January 16, 2022
  • 1 reply
  • 2427 views

Hello all, I am praying this project with so many hours in it can be rescued. 

 

I admit it is somewhat of a complex video, I was very impressed that Rush was handling it perfectly (it's been several months...). I had finished all sequencing (ugh) and last night added in some audio ducking and title screens and now when I open the project, it loads a few seconds then crashes. 

 

I have downloaded the PC Rush to try it on my other device but I don't see the file synced. I also don't see any progress bars to tell if there's anything currently syncing?

 

I also tried duplicating the project but the duplicate file crashes even faster.

 

Is there any hope for this project? Get me started troubleshooting, I'm willing to try anything. 

 

 

    This topic has been closed for replies.
    Correct answer beckym32065284

    but *don't disregard*

    That's good/important information for case use!


    Dearest Ko,

     

    What a wild journey I've been on, through the darkest jungles of Adobe Premier Rush. I have lived to tell the tale and the tale is as follows.

     

    1. Complex video (File 1), with all sources stored on iPhone (mostly .mov) began crashing when I added some large title screens and auto-ducking. (No error message, app just thinks for 3 seconds and then closes without warning.)  I could no longer open File 1 on mobile. It was unsynced (mistake #1) so I turned syncing on to begin troubleshooting. (Cue forum post #1)

    2. I was able to open File 1 on desktop app, with no actual source video synced. I was able to delete the suspected title screens and auto-ducking.

    3. I was able to refresh and open file in mobile app again. I began editing, instead of waiting for the file to sync to cloud (mistake #2) and broke the file again. This time, I couldn't "undo" it via the desktop app. (cue forum post #2)

    4. I thought, maybe I could create a 2nd project file (File 2), upload all source video, sync it to cloud, then go in to File 1 and manually link one source, and have the software automatically link the rest of the sources from synced File 2. I manually linked one file and learned: no, Rush does not work like this. (I think it was Premier *and* After Effects that are smart like this, in my memory). 

    6. I opened File 2 on mobile app again. It loaded fine. Then tried opening File 1... and it loaded without crashing! Miracle! (Cue forum post #3) Now, I had learned my lesson: I patiently waited for the source footage to sync to cloud. But the mobile app kept crashing mid-sync (lots of footage). Every time it crashed, I had close Rush, usually turn cell phone off and on,  re-open Rush, open File 2 first, and only then was the mobile app able to open File 1 without crashing. As if File 2 was warming up or getting some of the processing 'out of the way' for the complexity of File 1 to load.

    7. File 1 finally synced. Which was good news, because I then tried one more edit (adding a basic solid background title screen) and the File 1 officially broke completely - I got an error message 'Adobe unable to open this project' whenever I tried File 1 again, even after restarting phone and opening File 2 first.

    8. The battle moved to desktop app. I was able to add in some title screens... and then the desktop app started crashing. It crashed a few times, turning my laptop screen black (I think my processor got overwhelmed just like my phone got overwhelmed, digital hoarder here) with a cursor but no response except to force computer shutdown. I had to force shutdown a couple times. Thankfully the edits all saved every time and I was able to continue working the file. I was able to add multiple audio tracks and edit with no crashes. So I think the titles were simply the straw that kept breaking all my camel's backs.

    9. One final crash during rendering, but I think that's because I was simultaneously asking my computer to open this forum and type this response as well... this forum crashed with it. Lol. 

    10. Final successful render. Holy crap. We made it, Adobe Premier Rush, we made it. *kisses the earth* *deletes all source footage* *deletes project file* *pops champagne*

     

    And she lived happily ever after.

    1 reply

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    January 17, 2022

    Hi beckym32065284!

    Sorry about the crash. Are you seeing any error codes or messages when it crashes? What's the source of the media files that you're editing? 

    Can you refer to this attached image to check if files are synced? 

    Let us know.

    Thanks,

    Kartika

     

    B
    beckym32065284Author
    Inspiring
    January 17, 2022

    Kartika, 

     

    Thank you for the response. Thank you for teaching me where I can see files syncing. 

     

    First off - problem has been solved.

     

    The source of the files was videos recorded to my iphone, in mp4 format if I'm not mistaken. I receive no error codes or messages, it simply tries to load for 4 or 5 seconds then the project closes and I'm kicked back to the Rush project file manager page.

     

    For anyone reading: I was able to access the project (with no linked files) on the Desktop version of Rush, delete the title screens and auto-ducking that precipitated the project crashing, allow the project to refresh on my mobile app, and now I am able to load the project again! Hallelujah, my own Adobe miracle. I will simply finish editing the video without title effects, render it, edit title screens on top of the rendered file, and then render the final version.

     

    Honestly, even though it broke on me, I'm impressed with how far the Rush product has come since it was first introduced. It seems much more reliable these days... even when it breaks.

     

    All the best

    Becky

      Ko.Maruyama
      Community Expert
      Ko.MaruyamaCommunity Expert
      Community Expert
      January 17, 2022

      This is a great response for FAQs regarding mobile crashes!

      Also helpful to Premiere Rush team for trying to figure out where the problem is occurring.

      AND a great workaround - although you shouldnt need one 😉 great problem solution.

       

      If you have time, I'd be curious to see whether you can finish the title effects on the desktop version without pre-rendering the video. I'm on similar iPhone. I wonder if it has to do with HEVC or HEIF files on mobile and phone resources, or if it's the app.

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