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Participant
January 18, 2025
Question

project freezes and black screen

  • January 18, 2025
  • 1 reply
  • 79 views

hey, 

this is the second time that this happens.

in the middle of editing my project i press play but nothing happens which is an indicator that my project has now crashed. meaning, i can press anything, whether it'd be play, skip, skip to the end, nothing works. if i close and reopen the app, the video line is now black. now i can press play and i can hear the audio but the preview stays black which basically means i cant continue editing. i had to restart the project. and it happened again.. 

this has happened to me on multiple occasions but not always. 

but the longer you work on a project the more frustrating it is. anybody else ran into this problem on mobile?

1 reply

Kevin-Monahan
Community Manager
Community Manager
August 1, 2025

Hi,

Can we have more info about your system and media? I hope we can help you.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio