Project has not downloaded but appears to be synced in Creative Cloud Assets
- January 29, 2021
- 1 reply
- 260 views
Hello! I have a project that has not downloaded but is synced in Creative Cloud assets.
. . .or at least it looks that way. 🙂
When I try to play the sequence the program crashes. Though I can play the files in the bin to the left. If I scroll on the timeline the program also crashes. I tried duplicating the project with a team member from the support chat and that is where we discovered that the download was somehow incomplete. Support was puzzled. We were only able to come up with a possibly corrupted project. I have uninstalled and reinstalled, logged out and logged in and deleted transitions from the timeline. I'll attach a couple screenshot links and would appreciate any advice.
I am working on the 4th generation of iPadPro, software version 14.4
https://shared-assets.adobe.com/link/d554412d-1907-4e76-57a5-1cb1e23f08de
https://shared-assets.adobe.com/link/d5e59969-d5b2-4446-6156-1038c4f41f1b
I have other projects within the app that are working great. I used to have a problem zooming into the timeline but since the update I do not have this problem any longer. All projects have the same type of files and animated titles used in each.
I am not sure how to move forward.
Thanks for your help!
Kelly
