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Participant
September 1, 2024
Question

Project not Saved

  • September 1, 2024
  • 1 reply
  • 97 views

I was the whole day yesterday editung a videoclip in adobe rush in my phone and for my surprise when I open the project today nothing was saved. How can I retrieve it. This is horrible I just lose time. Can someone please help me? I need to open my saving from yesterday. Thanks

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1 reply

Kevin J. Monahan Jr.
Community Manager
Community Manager
September 3, 2024

Hello @daniel_6050,

I read your message. I heard your project was not saved after working on it for some time. I apologize for that. I don't believe there is a way to retrieve files since file sync is no longer available. Sorry, sir. You can contact us here: https://helpx.adobe.com/contact.html. Ask for the video queue once you are connected. Perhaps our staff there can assist you better.

 

Cheers,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio