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Participant
February 3, 2022
Question

Project not Synching

  • February 3, 2022
  • 1 reply
  • 119 views

Hi there, 

 

One of my projects on my mobile phone on Rush will not synch. I turn on synch for the project and nothing happens, even if I leave the app open for hours. I've tried it with and without cellular synch turned on, on WiFi, not on WiFi, I've turned synch on and off, restarted the app, opened and closed the project, signed out and back in, nothing seems to work. It's set to synch with the cloud icon, but simply appears to make no effort to upload media. 

 

I've synced previous projects before without issue, and tested synching another project and it immediately started uploading media. 

 

O/S is Android 11

Phone is Samsung Galaxy S20FE 

 

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1 reply

Kartika Rawat
Community Manager
Community Manager
February 10, 2022

Hi there!

Sorry to hear that. What type of media files are they (codec/ format, frame rate, frame size)? 

 

Let us know.

 

Thanks,

Kartika

ABurfieldAuthor
Participant
February 13, 2022

The files are all MP4s in 1080p 25fps recorded on a GoPro9.