defaultyiw6w3jy44ak

Participant

Question

Project showing grey/blued out boxes

Forum|Forum|4 years ago
May 23, 2021
1 reply
332 views

Hello -- I finished a project on Adobe Premiere desktop and when I go to view on the mobile app (Android), it plays, but there's no sound or video content (see screenshot). The content is a combination of Iphone, Android, and GoPro (pics + video). It plays great on the web and it's obviously syncing with mobile given it shows up, but I can't view or share it. Pretty frustrating. Any idea how to solve? Thanks in advance.

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Community Manager

Community Manager

Hi there!

Sorry for that. Which mobile device are you using? Can you try signing out and back into Premiere Rush on mobile and see if that helps?

Let us know.

Thanks,

Kartika

defaultyiw6w3jy44akAuthor

Participant

I have a Samsung Galaxy s8 (updated). I tried to log out/log in, but the problem still exists (blank boxes).

Kevin J. Monahan Jr.

Community Manager

Community Manager

What kind of footage? 4K or HD? Let us know and hope we can help.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio