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MollyRose.barker
Participant
Apr 10, 2020 11:21 PM UTC
Question

project wont open in rush says open production failed

I had just completed a video and it was all uploaded the blue circle had closed and disappeared. I went off the app tried to access it on my laptop and it wouldn't load. I then tried to reaccess it on my phone and it keeps coming up with an error message saying open production failed. How do I fix this? Can I get it back!?

 

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    4 replies

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    Apr 13, 2020 10:45 PM UTC

    Hi there!

    Sorry for the trouble you're getting in Premiere Rush. Could you share more info with us?

    Let us know, happy to help.

    Thanks.

    Kartika

     

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    BHOOToEXE
    Participant
    Apr 15, 2020 11:15 AM UTC

    Same happening with me latest version of adobe oneplus 6 device

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