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Connieresch
Participant
June 28, 2021
Answered

Projects are being squeezed after loading up making it impossible to work

  • June 28, 2021
  • 1 reply
  • 226 views

My videos are being 'squeezed' on the sides whenever they are loaded into Rush. If I open an old project, the same. If I open up a new project and load a video it will initially look fine until it is fully loaded in (the status circle in the top right starts indicating that it is loading it in) once it's finished the video is squished. They will export fine, but this makes it nearly impossible to make videos and is very frustrating. I've reinstalled the program, logged in and out of CC, all the things. 

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Correct answer Kartika Rawat

Hi there!

Sorry for the issue. Can you try unchecking "Use Optimized Clips" and see if that helps? Go to View > Use Optimized Clips.

 

Let us know how it goes.

Thanks,

Kartika

1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity ManagerCorrect answer
Community Manager
June 28, 2021

Hi there!

Sorry for the issue. Can you try unchecking "Use Optimized Clips" and see if that helps? Go to View > Use Optimized Clips.

 

Let us know how it goes.

Thanks,

Kartika

Connieresch
Participant
June 28, 2021

It does! Thank you!!