Projects won't load

Forum|Forum|5 years ago
July 23, 2020
1 reply
364 views

I'm using Premiere Rush desktop on Mac OS. When I open I can see my projects but when I click on them all I get is a blank screen. Suggestions welcome.

Freeze or hang

This topic has been closed for replies.

Kartika Rawat

Community Manager

Hi Brantosl!

We're sorry for the trouble you're having with accessing your project in Premiere Rush.

Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
Are you able to create a new project?
Which OS version do you have on your system?
Could you share a short screen recording of the issue?

Looking forward to your response.

Thanks,

Kartika

B

brantoslAuthor

Participant

Hi Kartika,

Your answers are below...thanks for helping to diagnose.

It also seems that I cannot close the program properly. Every time I have to force quit.

I should have mentioned. I've tried log out and log in, delete and reinstall, I've unsynced all projects and resynced. My cloud is fully synced, I've cleared the cache (basically anything I could find on the forum).

1. v. 1.5.20 (build 571)

2. If I just open Rush, make a new project it seems to work and the program seems to close properly.

3. Catalina v.10.15.6

4. Video: https://youtu.be/eVKw0gkdmIw

Thanks for your help!

Kartika Rawat

Community Manager

Thanks for providing the info. Looks like we need to take a closer look at what's going on. Can you continue troubleshooting with our support agents via phone or chat here? http://helpx.adobe.com/contact.html

We'll need to hop on a remote session to troubleshoot this further.

Let us know if you have any questions.

Kartika

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