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brantosl
Participant
July 23, 2020
Question

Projects won't load

  • July 23, 2020
  • 1 reply
  • 364 views

I'm using Premiere Rush desktop on Mac OS. When I open I can see my projects but when I click on them all I get is a blank screen. Suggestions welcome.

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1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
July 23, 2020

Hi Brantosl!

We're sorry for the trouble you're having with accessing your project in Premiere Rush.

Looking forward to your response.

 

Thanks,

Kartika

B
brantoslAuthor
Participant
July 23, 2020

Hi Kartika,

 

Your answers are below...thanks for helping to diagnose.

 

It also seems that I cannot close the program properly. Every time I have to force quit.

 

I should have mentioned. I've tried log out and log in, delete and reinstall, I've unsynced all projects and resynced. My cloud is fully synced, I've cleared the cache (basically anything I could find on the forum).

 

1. v. 1.5.20 (build 571)

2. If I just open Rush, make a new project it seems to work and the program seems to close properly.

3. Catalina v.10.15.6

4. Video: https://youtu.be/eVKw0gkdmIw

 

Thanks for your help!

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
July 24, 2020

Thanks for providing the info. Looks like we need to take a closer look at what's going on. Can you continue troubleshooting with our support agents via phone or chat here? http://helpx.adobe.com/contact.html

We'll need to hop on a remote session to troubleshoot this further. 

 

Let us know if you have any questions.

Kartika

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