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Participant
November 6, 2019
Question

Re: Welcome to Rush 1.2.13! Now with TikTok support

  • November 6, 2019
  • 1 reply
  • 462 views

I like the app concept but I am unable to render a video.

It says -

"Some error occured, please open project again"

I have done restarts, re-launches but it JUST does not work.

Shocked to see this happen with Adobe products 

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    1 reply

    anissa_thompson
    Community Expert
    Community Expert
    November 12, 2019

    This sometimes happens when the media assets haven't fully transferred to your project. (The more photo, video and audio content you have, the longer it will take.) Please confirm that if you are syncing the project to the cloud on your mobile device, that you have a solid WiFi connection, and that the project contents have fully loaded (check for sync icon in the upper right corner). Once it has fully synced, you should be able to open and share your video. (On the rare occasion that it's still not available, I've closed the app and rebooted to be on the safe side.)

    Hope this helps! Make sure to press "✔ Correct Answer" on this post if this answers your question. Happy Creating!Anissa • @anissat